Refund Policy
Effective for services provided by Aqsacomp.com.
1. Service satisfaction
Our goal is to ensure you are satisfied with the service you receive. If you believe the service delivered does not meet the agreed scope or quality, please contact us within 7 calendar days after service delivery to raise your concerns.
2. Refund eligibility
Refunds may be considered if the service was not performed as described or if there was a clear failure on our part to deliver the service. Partial refunds or service credits may be offered based on the specific situation and extent of the issue. Services that have been fully delivered and accepted without complaint are generally non-refundable.
3. How to request a refund
Submit your refund request by email to info@aqsacomp.com within 7 days of service completion. Please include your order details, a description of the service and the reason for your dissatisfaction. We may request additional information to better understand the issue.
4. Refund review and credit
Each refund request is reviewed on a case-by-case basis. If approved, refunds will be credited within 7–10 business days through the original payment method.
5. Cancellations and rescheduling
If you wish to cancel or reschedule a service appointment, please notify us at least 48 hours in advance. Cancellations made after this period may incur fees or partial charges depending on the service type.
6. No-show policy
Failure to attend a scheduled service without prior notice may result in forfeiture of the payment.
Contact us
AQSA Computer Sales and Services
Mezzanine floor, White Hall, C-D, August Kranti Rd, next to Shalimar Hotel,
Kemps Corner, Malabar Hill, Mumbai, Maharashtra 400026
Phone: +91 98211 63462
Email: info@aqsacomp.com
Need help with a computer, CCTV or your online presence?
Call, WhatsApp or book a visit. Our Kemps Corner team serves homes and businesses across Mumbai and Navi Mumbai.
